Tenant Advice

WE WANT YOU TO FIND A HOME

At MGM Homes we have dedicated staff to assist in finding you a suitable property. All our properties with photos can be seen on our website.

ONCE YOU HAVE FOUND A HOME

It is essential that each person who wishes to reside in the property complete an application online.

ONCE YOU HAVE BEEN SUCCESSFUL

You will be notified of the result of your application immediately a decision is made by the owner and we have confirmed the lessor’s instructions. Please ensure that we have a daytime telephone contact number for you.

SECURING YOUR TENANCY

Once the application has been approved, an electronic General Tenancy Agreement will be sent to you and you can sign this digitally.  We request that where possible, the lease be signed within 24hours of approval.  You will be required to pay a full bond (Bond is equal to 4 weeks rent) and a further 2 weeks rent. Sorry but we do not accept bond transfers and bond loans are at the discretion of the landlord.

Payment for the 2 weeks rent needs to be deposited into our Trust Account – Within 24 Hours. 

Your bond will need to be paid to the RTA directly and instructions on how to complete this will be emailed with your lease.  

KEYS

Keys to the property will be handed over once all monies are paid in full, the lease signed by all parties and lease start date has commenced.

ELECTRICITY, GAS AND TELEPHONE

It is your responsibility to have all services at the property placed in your name and to arrange a final meter reading prior to vacating.

If you require assistance for all connections we have an affiliation with MyConnect who will arrange all connections on your behalf.

Just make the selection on your application form and they will contact you directly.

CONDITION REPORT

This is a very important form when you are moving into a rental property. It must be filled out by both the tenant and agent to ensure both parties agree to the condition of the property.
Please return the completed condition report to us within 5 business days of moving in. At the time of vacating, you will be required to complete an exit condition report that will be compared with the entry condition report.

OCCUPANCY

Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant, please ensure our office is informed in order to approve the new application and complete the RTA paperwork. Please contact your property manager for more information.

PAYING RENT AND OFFICE HOURS

Our office is open weekdays 9.00am – 4.00pm, Saturdays 9.00am – 1.00 pm. Should you wish to see your property manager, please contact our office to make an appointment time that is suitable for both parties.

We have two options to pay rent, however we do not accept cash at our office for security reasons. 

Methods of payment are : Phone/ Internet/ Direct Transfer/Ezidebit  

Phone/ Internet/ Direct Transfer/ are fee methods of payment

Ezidebit:  Is a direct debit service which will incur a fee - please read the application form for details of these costs.  

REPAIRS AND REQUESTS

We ask that you report any matters requiring repairs or requests immediately to avoid the risk of injury to visitors or damage to the rented property. Notification of maintenance should be in writing. 

If you call our office after hours you will be directed to our after hours plumber and electricians.  For all other emergencies refer to your General Tenancy Agreement.

Any maintenance problem arranged by the tenant outside our normal business hours will be at the tenant’s cost unless it is proven to be an extreme emergency.

All regular maintenance can be sent via email to info@MGMHomes.com.au. Please give all details relevant as well as your correct contact details and if possible photos of the problem.

CONTENTS INSURANCE

Please be aware that the Lessor’s property insurance does not cover your personal belongings and it is in your interest to obtain contents insurance in case of damage or theft.

PICTURES

Please do not use Blu-Tack or sticky type substances to hang or place pictures on the wall as removal of these items usually causes damage to the walls. If no picture hooks are in the premises please contact us to arrange for approval by the Lessor.

PETS

Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior approval. Please note that in unit complexes the Body Corporate By-Laws do not allow pets.

GARDENS

As stated in your General Tenancy Agreement, you are responsible for the lawns and gardens unless specified beforehand. This means watering, weeding, trimming and mowing. Seek advice from your property manager before removing any plants or pruning large bushes/trees, and take note of relevant water restrictions. We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs.

ROUTINE INSPECTIONS

We carry out routine inspections on all our properties approximately every four (4) months and will advise you in writing prior to the inspection date. This is always a good opportunity to point out any maintenance problems or other concerns you may have. If you are not present, we will access the property with our spare keys.

PROPERTY FOR SALE

If during your tenancy the property goes up for sale, you will be advised accordingly. If you are under a fixed term lease, you remain in the property for the term of the lease.
If you are on a periodic tenancy (month to month), the Lessor must give you four (4) weeks notice to vacate the property once the property has been sold.

KEYS

We keep a spare set of keys in the office. Should you have lost your keys or have locked yourself out you may collect our set during office hours.  Id will need to be provided and we will ask for a deposit to be left to ensure the keys are returned to our office once you have gained access to the property. 

After hours, a locksmith can be contacted at your expense.  We will not attend the office after hours to supply keys for your property.